Everything we handle.
Nothing hidden.

Your tenant pays rent directly into our client account, which is protected under the Money Shield Client Money Protection scheme. Once a payment has cleared and been allocated to your ledger, we transfer it to you within 3 working days.

If a payment is late, we pick it up, not you. We contact your tenant with reminders and calls, follow up formally in writing if it stays unpaid, and keep you updated at each step. If arrears build, we advise you on your options, including serving notice.

When your tenant reports an issue, we triage it first. Some problems can be resolved over the phone or with simple guidance, which saves you a callout. Where a contractor is needed, we instruct one from our preferred network, or your own if you'd rather, and keep you informed until the job is closed.

You approve any non-urgent spend before work is instructed. Contractor invoices are passed to you at cost, with no percentage added on top.

A small, banded processing fee applies to maintenance works to cover payment administration. It is not a percentage of the contractor's cost.

Your monthly fee includes up to one in-person inspection and three virtual inspections a year. Rather than working to a fixed schedule, we carry them out when you ask, so you can time them around what matters to you, such as a few months into a new tenancy or before a rent review. Fair usage applies.

Each inspection comes with a written report covering the condition of the property, any maintenance issues spotted and anything we recommend. If you need more than your included inspections, extra ad-hoc visits are available as an add-on.

Your tenant's deposit is registered with TDS Custodial, a government-approved scheme, and the prescribed information is served on your tenant. TDS holds the money for the whole tenancy, so it's protected for both of you.

At the end of the tenancy, we handle the return. We agree any deductions with your tenant, and if they can't be agreed, we prepare and submit the evidence to TDS's dispute resolution service on your behalf.

When you'd like to review the rent, just ask. We research comparable properties in your area, advise you on a realistic market rent and then handle the Section 13 process from start to finish, including serving Form 4A on your tenant.

Under the Renters' Rights Act, rent can be increased once a year through this process, with at least two months' notice. Your tenant can challenge an increase at the First-tier Tribunal, so getting the figure right matters. A button to request a rent review directly from MyHub is on its way.

If you live outside the UK, HMRC's Non-Resident Landlord scheme requires your letting agent to deduct basic rate tax from your rent, unless HMRC has approved you to receive it in full.

We handle this for you: withholding tax where required, paying it to HMRC and submitting the quarterly returns on your behalf. It's included in your monthly fee at no extra charge.

Already let through another agent? You don't need a new tenant to switch. You can give notice yourself, or we'll email your current agent with you copied in. We then collect the tenancy agreement, certificates, keys and deposit, audit your compliance, and let your tenant know how to pay rent from now on.

Your tenant stays on their existing tenancy, with no new agreement or re-referencing, and there's no fee to switch. See how switching works.